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32 ASHLEY ROAD, ABERDEEN  AB10 6RJ                                                       TEL: 01224 585678 
Delivery & Returns

UK Delivery - Free postage on all UK sales - by Royal Mail within 1-3 working days.

Europe - Delivery charge £13.00 applies - within 3-5 working days.
Rest of World - Delivery charge £20 applies - within 6-10 working days.

Delivery will only be to cardholder's registered (billing) address for first order. Subsequent orders can be delivered to either the cardholder's registered address or place of work.  This may require verification before despatch of goods.  We will not deliver to any other address.

Confirmation of despatch of order will be by email.

In the event that items may have to be returned, we respectfully ask when trying on children's shoes that care is taken
to avoid finger marks on suede/nubuck and engrained creasing across leather uppers.

Returns must be made within 14 days of receipt of goods, be in original condition and packaging, with all tags attached.  Any 'gift' item given free with the product must also be returned.

Costs incurred in the return of a faulty item will be refunded. In the event of an exchange of goods, other than the original being faulty, the return cost shall be the customer's responsibility and will not be refunded.

Goods returned to Shooligans Ltd deemed to have been damaged, used or not in their original condition cannot be refunded.

Shooligans Ltd will not be responsible for goods 'lost' or 'damaged' in transit whilst in the returns process.  We suggest that the item be returned 'recorded delivery' for your own records.

Refunds will only be made to the original method of payment using original purchaser's credit details.

Shoe care products are non-refundable.  This does not affect your statutory rights should the item be faulty.

This returns policy applies to goods bought via our online store only.

Please complete the Returns Note and enclose with your goods. Items received without the appropriate Returns Note can not be processed. Send to -
Shooligans Ltd, 32 Ashley Road, Aberdeen. AB10 6RJ. 

Per Consumer Protection (Distance Selling) Regulations you have the right to cancel your order any time prior to delivery or within 7 days of receipt of goods. If the goods have been delivered they should be returned per our returns details above.  Please advise by email your wish to cancel the order and a confirmation email will be sent to you.

Email address: info@shooligans.com